Saturday, October 12, 2019
Language Essay -- Essays Papers
Language Language is essential; language is what we use to communicate among others. It is something that joins us just as strongly as it separates us. There are many different ââ¬Å"languagesâ⬠in the world but really they are all bound by certain rules, they all have a format that they follow, all of them have, nouns, verbs, tenses, and adjectives. Language is almost like a math, the point of it is that when you speak, you try to reach a conclusion with a different person, and in math you use equations to solve problems and reach conclusions, one is numbers the other is words. Math is not easy, and learning a Language can be challenging. I came here from Mexico years ago, and I still remember how it was to not know how to communicate. I had to learn and I did; now Iââ¬â¢m what you would call bilingual. While learning the language I was also adapting to culture, to a totally different life style than the one I was used to, learning a different language was in a way helpful in adapting to this new world because it opened doorways for me which would be closed with out it. In my younger years it seemed routine but now that I am older and reflect on my experience I can relate to those who just came here and have a ââ¬Å"language barrierâ⬠, itââ¬â¢s almost like being handicapped. When I read the Tan essay, it hit close to home for me, because I knew what a language barrier feels like, I knew how people could take advantage of you because they assume that you are stupid, the thing is that society makes assumptions about people who have a language barrier, they make fun of kids who go to bilingual class, where in fact those kids are learning something that the other ones in the future can only wish that they could have learned. When it comes t... ... key factor, our ability to communicate. In schoolââ¬â¢s they should have kids talk to each other, have the Caucasian boy talk to the Asian girl, let them learn from each other, because when a child is young its mind is pure, its not ââ¬Å"programmedâ⬠yet, so lets fill that mind with useful things which will teach them tolerance to others, and so we could filter our society of people who will look at a Mexican and call him a ââ¬Å"spicâ⬠. Our society is full of different people, tall people, short people, rich, poor, but there is only one thing that brings all those people together and that is language. When you read this paper you will make a comment on it, post it, write it down, do whatever with it, but anyway you look at it, you will use a language, and the moment you do my point is made, that language is a essential part of our society, and that we have to let it expand.
Friday, October 11, 2019
Medicine is the biggest epidemic in our timeââ¬â¢ was Ivan Illich a prophet or a rumor monger Essay
Ivan Illich was an Austrian philosopher, very popular for his of contribution of theories on the concept of medicalization. He has published many books on medicalization and has presented to a wider public the notion of iatrogenic disease. Medicine is a major therapy tool in social life and without proper medication human life could be highly constrained by many diseases surrounding it. Ivan Illich has had a contribution in the field of medicalization as a philosopher by constructing theories that various medics have followed in their practice. Iatrogenesis is a term that is used to refer an illness that come from medical activity and outweighs any positive benefit of medicine. Iatrogenesis was introduced into social science by Illich. According to Illich, iatrogenesis had adverse effects on the industrial society as it enhanced the corruption, incapacitated individuals and limited freedom in an industrial set up. Illich outlined three major types of iatrogenesis, these are; clinical , social and cultural iatrogenesis. Illich has theorized various ideas in medicalization and society. This essay will point out some theories that highlight whether Illich was a prophet or a rumormonger in society and show some evidence based on his approaches in medicalization. The essay will as well focus on the notion of iatrogenesis and statistics that has been conducted in the UK based on statistics. Finally, the essay will show some assumptions of Illich on medicalization and also how iatrogenesis can be prevented in society. According to statistics in the UK, it indicates that the estimation of 215,000 deaths every year have been caused by iatrogenic, whereby cancer and the heart disease are seen to be causing more deaths in every year(Shaffer, Philips, &Enzer, 2009, p.241). Iatrogenic effects in several cases are fully defined and can be recognized easily, for instance those complications that need a surgical procedure. However, the less obvious complications need significant investigation to recognize, such as difficult drug interactions. Ivan Illich who was a researcher and a multilingual prolific writer on issues related to society and medicine attributed his concepts of medicalization and proposed his views towards the modern medicine in the society. Illich argued that the notion of medicine had deprived individuals and society of their capacity to cope with sickness and death (Basford, Lynn & Oliver Slevin, 2003, p.122). Therefore, based on Illich, iatrogenesis cannot be understood unless it is seen specifically medical manifestation of particular counter productivity. Illich therefore points out main three levels of iatrogenesis. The first level is the clinical iatrogenesis, this whereby the injury is depicted to the patients by unproductive, toxic and insecure treatment to the patients. The second level is the social iatrogenesis, which comes as a result of medicalization of life, and thirdly cultural iatrogenesis, which comes as a result of the destruction of traditional ways of dealing with and making sense of death, pain and illness. Based on the evidence in his works of medicine described for over twenty years, it is noted that Illich was not a rumormonger, but a philosophical prophet, based on his predictions and research on the concept of iatrogenesis. Ivan Illich has traced contemporary idea of the issue of epidemic in the societal context and this notion has greatly focused on the main assumptions that lead to that epidemic. Based on his ideas, he argued on the progressing views on medicine, there is an empowerment model that has evolved out of the realization of epidemic and, therefore, patients cannot be forced to follow a lifestyle dictated by others towards the problem of medicalization. Based on Ivan Illichââ¬â¢s theories on his perspectives towards natural health, medicine undermines health of individuals not only based directly on aggression, but also over the impact of its social organization on the milieu. On that context, when the medical damage to the health of an individual is produced based on the sociopolitical mode of transmission. Thus, according to Illich, social iatrogenesis is designated in all impairments on regard to health that specifically to those socio-economic revolutions which have been made pretty, probable, or essential by the formal shape health care has taken (Kazer, 2008, p.209). Thus, based on his views towards the medicalization, the assumptions that erupt prevail that Illich was one person in the society who was seen as a prophet. Most people considered his ideas more especially his aspects on the iatrogenesis and through his open minded on the society, they regard his views to be those of a prophet. The iatrogenic death has become the third leading cause of death in the UK, surpassing the death by stroke. Based on different sources indicate that, between 200,000 and 250, 000 people are reported to die each year from Adverse Drug Reactions (ADR) in the hospital setting (Kazer, 2008, p.289). On the same note, it is seen that deaths by ADRs kills over five times as the illegal combined in every year and that is the most conservative estimate that is outlined. Thus, the prescription drug Vioxx kills an estimate of 60,00 people by cardiac arrest alone and this figure does not reflect and account for any other fatal side effects such as the internal bleeding. In most cases, medicine undermines health and this is not only based on direct aggression against individuals but it has also an impact on the social organization on the total milieu. Therefore, medical damage to the individual health is enacted by the social iatrogenesis. This defines all the deficiencies that subdue to health a nd are due precisely to those socio-economic revolutions that have been made impressive, possible by the established shape health care. Iatrogenesis has many dimensions as per Ivan Illichââ¬â¢s concept. The undesirable side-effects of approved, mistaken, callous or contra-indicated technical contacts with the medical system represent only first level of pathogenic medicine. The belief of people that they cannot cope with illness without modern medicines reinforces and lays the ground for iatrogenesis by surrendering themselves to the doctors. According to Illich, he illustrates that the social iatrogenesis is not yet acknowledged as a collective etiology of sickness. He outlines that the diagnosis often serves as a means of turning political grievances besides the stress of growth into needs for more remedies that are just more of its expensive and demanding outputs, the industrial system would lose one of its major defenses. On the same note, responsiveness of the extent to which iatrogenic ill health is politically-communicated would shake the basics of medical power much more deeply than any catalogue of medicineââ¬â¢s technical faults. Based on this fact, his works and ideas portray the assumption of his research and these shows that he was not a rumourmonger but can be seen as a prophet in several aspects since his predictions indicated the notion of reality. Iatrogenesis designates a condition of illness, disease, injury or hostile health brought upon a patient as an indirect or direct result of medical diagnosis or cure. Therefore, when iatrogenesis gets into pain, there are numerous common varieties of iatrogenesis, that subsidize to the on-set of symptoms, as well as the dissemination and worsening of existing conditions. Acute postoperative pain is followed by insistent pain in 10-50% of individuals after mutual operations, such as breast and thoracic surgery, groin hernia repair, and coronary artery bypass surgery leg amputation (Gould, Brooker& Gould, 2008, p.167). Iatrogenic complications are very common most people who are affected are the elderly than the young patients. These complications include the adverse effects as the interactions, falls, nosocomial infections, Pressure ulcers and other relevant complications to surgery, however, prevention is often possible, (Oââ¬â¢dea& Erikson, 2010, p.341). For example, the large pe rcentage that is affected is the men. The statistics indicate that women live longer than women, however, the spend most of their lives with different disparities. The smoking rates between women in UK were slightly low compared to men, thus women smoke 25.1% while men 31.2%. The initial step in stoppage is to categorize patients at high risk in order to know the way forward in which to help that particular individual. Risk factors may include the following. Prevention is the most crucial factor and determining the effective way to prevent such assumption is to overlook on that factors that contribute to such infections. After full recognition of that factors, focusing on the proper measures that should be taken into consideration to avoid those elements that affect the situation (Miller, 2013, p.178). Thus, interventions that can prevent iatrogenic complications may include the following: addressing proper medication to the patient by relying on primary evidence. In conclusion, Illich can be considered a prophet and not a rumourmonger. A prophet according to religion is a person who can tell about the future. This declaration has evolved from a number of his assumptions on medicine and his approaches towards the medicalization that are entirely based on his research of over twenty years. For instance, in UK there are several individuals who die of diseases linked to the effect of iatrogenesis in every year. This aspect is seen to affect the elderly people more than the young. Illichââ¬â¢s views on medicalization are shown to be very significant to the society as they enlightened individuals to be aware of some aspects that lead to iatrogenesis. With the evidence on health system, his philosophies are examined to be very significant in society since they mainly focused on the main areas that analyze medicalization. His predictions in several aspects support his research on the health systems in society and this fully defines him as a prophe t. It has been documented that no substantial addition to life expectancy or the quality of life critically ill patients has been achieved by high tech cost medical technology. As a contrast, there are many medical interventions, which are simple, cheap and often without any need of medicine yet are quite effective. However, such simple remedies are often neglect or ignored altogether. medicalization encourages our dependence on professional care, and on medical drugs. References Basford, L. & Oliver S. 2003. Theory and Practice of Nursing: An Integrated Approach to Patient Care. Cheltenham, U.K: Nelson Thornes. Gould, D., Brooker, C., & Gould, D. 2008. Infection prevention and control: applied microbiology for healthcare. Basingstoke [England], Palgrave Macmillan. Kazer, M. W. 2008. Essentials of gerontological nursing. New York, Springer. Miller, A. B. 2013. Epidemiologic studies in cancer prevention and screening. New York, NY, Springer. Oââ¬â¢Dea, J. A., &Eriksen, M. P. 2010.Childhood obesity prevention: international research, controversies, and interventions. Oxford [U.K], Oxford University Press. Shaffer, D., Philips, I., &Enzer, N. B. 2009.Prevention of mental disorders, alcohol, and other drug use in children and adolescents. Rockville, Md. (5600 Fishers Lane, Rockville 20857), The Office. Source document
Thursday, October 10, 2019
Interpreted language Essay
Interpreted language can be vague, based upon cultural differences. However, language can be compiled or written which strictly distinguishes how language is spoken around the world. Language, in fact, is the foundation of every culture. Language is an abstract system of word meanings and symbols for all aspects of culture. It includes: * Speech * Written characters * Numerals * Symbols * Gestures * Expression of nonverbal communication Clearly, languages reflect the priorities of a culture. Unlike some other elements of cultures, language permeates all parts of society. Nations vary dramatically in their tolerance for a variety of languages. By contrast, language structures our thinking and opinions. One step to creating better international understanding is to be conscientious about using language that accurately conveys what we mean. Language knows no political boundaries. Every place in the world has its own unique kind of people. Each member of a sub-cultural deserves respect, since they have their own mix of physical, intellectual, emotional, and spiritual assets to contribute. Geographically, language is correct in their area. However, in each of these locations, individuals have problems with accents, dialect, and speech rate such as stuttering. Language barrier tend to cause decline in productivity and frustration amongst the company, employees, and customers. Language (Cultural) difference cause barriers in the workplace and it can have a negative effect on the environment at the workplace. Due to growth in diversities in business, companies have to employ different cultures. Companies that fail to accommodate individuals are subject to discrimination lawsuits. Though companies set up different programs in order to combat this problem, cultural diversity continues to grow and issues continue. As organizations introduce diversity, the culture of the workplace will change. People make judgments based on what they already know of their own values and beliefs. When the unknown element is interjected, it causes confusion, fear, and chaos. This forces people to question themselves and defend their beliefs. When organizations increase diversity in the work environment, clashes occur amongst different cultures. Diversity brings in different perspectives, different approaches to problem solving, different visions, different languages, and different expectations. ââ¬Å"Communications, in face-to-face exchanges as well as through company newsletters and training sessions, should be welcoming and should accentuate the positive effects of employing workers with varying talents and accomplishmentsâ⬠(Developing Diversity Initiatives, 1993). Organizations change as they become more diverse. Many changes will cause anger, frustration, and confusion. The introduction of cultural diversity, which includes different languages, causes organizations to go through five stages: * Anger ââ¬â Workers will resist change and expect others to fit their norms and speak their language. * Passive Regression ââ¬â People will become withdrawn. There will be little to no sharing of information, which is very important to be successful. * Chaos ââ¬â Groups form and struggle to regain power. This when discrimination accusations begin to surface. * Reclamation- this where the bridge builders arrive. They bridge the gaps between the groups. Bridge builders can belong to any group, respect other positions, and have pride in their own cultural identities. It is the bridge builders who can act as a link between the groups * Celebration ââ¬â This is the celebration of a new diverse culture. It is understood by everyone, that language and cultural diversity benefits everyone. The people are not ââ¬Å"uptightâ⬠but comfortable and understanding of each otherââ¬â¢s culture. This is the longest and most difficult stage for the groups to complete. There are steps that companies can take to prevent civil unrest within an organization. The following steps can be used to prevent confrontation and assist in creating a positive and productive environment: * Purpose ââ¬â Develop a strong sense of purpose for the employees that transcend all differences including language. A common purpose will keep the working together for the common goal. By developing purpose, the organization is relaying the message that all the different groups and cultures are on the same team and are all one company. * Tell Stories ââ¬â Stories help connect the groups. Through stories, different groups can relate to each other as people. Stories also give the groups a chance to voice its opinions and concerns. * Self Awareness ââ¬â Companies should develop self awareness * Within the organization commonly, people are afraid of the unknown. By developing self-awareness, the organization forces the groups to face the unknown and to overcome their fears and insecurities. * Training Programs ââ¬â Companies should implement training programs to teach the different groups to be culturally aware of one another. The programs should also include language courses to teach communication skills. ââ¬Å"Organizations are adapting a number of approaches to overcome language barriers among employeesâ⬠(Journal of Business, 2000). English is the universal language of business, and it is only one of several languages spoken in the United States. It is very important for organizations to create an environment where everyone, despite language spoken, is considered equal. Companies are offering training courses and providing translators to make everyone feel comfortable. As the population becomes more diverse and the traditional societies are becomes more mobile, companies are faced with cultural and language issues. It is up to the organization to make sure it is taking all the necessary steps to ensure that groups and cultures effectively work together and is productive. ââ¬Å"Language does more than simply describe reality; it also serves to shape the reality of a cultureâ⬠(Colorado Business Communication, 1991). Like other forms of language, nonverbal communication is not the same in all cultures. It can take many forms such as facial expressions and visual images to learn nonverbal communication from people who share our same culture. For instance, people with hearing loss communicate using sign language that is another way of communicating. Your signing hand is the hand you write and color with and your other hand is the helping hand. This technique found @ www.signlanguage.org is informative for nonverbal communication. Gesture, body posture, direction of attention, eye contact, level of conversation, and other behaviors are interpreted as signs of inclusion and exclusion. However, there are many layers of communicating further. Verbal language and body language signifies whether the line of interaction is conveyed and not a form of evasiveness. With the perception that English is the universal language, it is not always perceived by all nations or society as a whole. Those of us who do use English do so in spite of our ambiguity towards it, or perhaps because we can find in that linguistic struggle a reflection of other struggles taking place in the real world, struggle between the cultures within ourselves and the influences at work upon our societies. To conquer English may be to complete the process of making ourselves free. As relations grow in the workplace, the social interaction is not the same. For example, when Spanish-speaking employees interact with English-speaking employees some issues that formulate are: which language to speak or when to use an interpreter. In a social setting it is even harder when greeting and addressing people correctly. Thou not to provide a definitive answer to language as related to pronunciation, it is difficult to understand individuals whom speak English but with an accent. Often, individuals are asked repeatedly what is being said in order to convey what was said. Bahri (Language, 2003) states â⬠Language as communication and as culture are then products of each otherâ⬠¦ Language carries culture, and culture carries, particularly through orature and literature, the entire body of values by which we perceive ourselves and our place in the worldâ⬠¦Language is thus inseparable from ourselves as community of human beings with a specific form and character, a specific history, a specific relationship to the work.â⬠Language is a critical element of culture. Members of society generally share a common language, which facilitates day-to-day exchanges with others. There are many ways of communicating language in the workforce and, it is not the only way to show a line of interaction to work together but a way of social interaction. The work force is just one avenue to rectify the critical success for todayââ¬â¢s employer when diversity by todayââ¬â¢s standards is met. References Bahira, Depika (2003). Language. Retrieved April 28, 2004 from website: www.emory.edu/English Colorado Business Magazine, May 1991 v18 pg.37 (3) Duncan, Robert A. (1993). Developing Diversity Initiatives: Definition and Process. Retrieved April 28, 2004 from website: www.ed.gov/databases. Journal of Business Communication v33 pg. 48 Management Review, Dec 1998, pg. 42
Wednesday, October 9, 2019
Banking services in saudi arabia research proposal
Banking problems in the late 1950s decade resulted in regulatory framework being strengthened in Saudi Arabia during the middle 1960s decade in which broad supervisory capacity was given to SAMA in a legal environment that upheld the concept of a Universal Banking Model allowing banks to make provision of a wide range of financial services ââ¬Å"including banking, investments, securities, etc. through their branches.â⬠(Saudi Arabian Monetary Agency, 2004, p.3) There were 12 operating banks by 1979 only three of which, were non-Saudi banks and branches had doubled by that year to 140. II. Lending Institutions in Saudi Arabia Five major lending institutions were introduced in the decade of the 1970s: (1) Saudi Credit Bank; (2) Saudi Agricultural Bank; (3) Public Investment Fund; (4) Saudi Development Fund; and (5) the Real Estate Fund. (Saudi Arabian Monetary Agency, 2004, p.3) Restructuring was accomplished arising from encouragement by the Saudi Government and by 1975 there was a reported ââ¬Å"10 international bankâ⬠â⬠¦including ââ¬Å"29 branches present.â⬠(Saudi Arabian Monetary Agency, 2004, p.3) There was a rise and fall in the economy and SAMA faced a critical challenge for supervision in 1982 ââ¬Å"when irregularities appeared in Saudi Cairo Bankââ¬â¢s operations. Two senior managers were involved in unauthorized trading in bullion during the 1979-81 period, and had concealed accumulated losses that exceeded the Bankââ¬â¢s share capital.â⬠(Saudi Arabian Monetary Agency, 2004, p.3) It is reported that SAMA required the Bank to issue new shares and double its capital i n 1986. SAMA arranged this increase to be taken up entirely by the Public Investment Fund (PIF). The Bank also benefited from ââ¬Å"low-costâ⬠deposits from the Public Investment Fund. These measures helped the Bank with liquidity and rescued it back to a healthy position.â⬠(Saudi Arabian Monetary Agency, 2004, p. 4-5 III. Regulatory Framework of Banking System in Saudi Arabia SAMA in collaboration with Saudi Arabia Ministry of Finance ensured the financial systemââ¬â¢s stability and assisted banks in clearing the hurdles of economic downturn. Included in this collaborative initiative were the following actions: (1) Banks were required to seek SAMAââ¬â¢s approval prior to announcing their dividends. The Banking Control Law required all banks to build their statutory reserves equal to their share capital. SAMA further encouraged Saudi banks to build additional reserves to strengthen their capital base. (2) Most foreign shareholders in Saudi banks enjoyed a tax holiday for the first five years of their ownership. To encourage retention of profits, the tax holiday was extended in most cases by another 5 years after which a deferred tax scheme was permitted; (3) In 1986, SAMA obtained a ruling from the Tax Department that permitted the tax deduction of loan loss provisions on an accrual basis. This encouraged banks to increase their loan loss provisions for doubtful accounts; (4) To encourage Saudi banks to increase their inter-bank dealings and to support the development of a riyal inter-bank market, a tax ruling was obtained which exempted foreign banks from withholding taxes when carrying out inter-bank transactions with Saudi banks; (5) Corporate Governance. SAMA recognized the need to encourage banks to take strong steps to improve their risk management and control procedures. Consequently, it took major initiatives in the area of corporate governance. Firstly, it required all banks to develop and strengthen their internal audit departments, and secondly it issued minimum internal control guidelines. In addition, SAMA issued accounting standards for Commercial Banks in Saudi Arabia which were in line with International Accounting Standards; (6) Creation of Banking Disputes Committee. In 1987, Saudi authorities established a Banking Dispute Committee by the order of the Council of Ministers. The creation of this Committee a s the only relevant quasicourt to handle dispute between banks and their customers significantly strengthened the legal system. By law, all banking disputes had to be referred to this Committee and the rulings of this Committee were given the same enforcement support as decisions from any other court; (7) Exchange of Information on Large Borrowers and on Delinquent Loans. In the early 1980ââ¬â¢s, SAMA established a credit information service that provided information to Saudi banks on all large exposures of the Banking System. This enabled banks to better assess the credit position and risk of big borrowers. Also in 1986, SAMA permitted banks to exchange information on delinquent borrowers as a means of applying collective pressure on them. These measures have proved quite effective in resolving problems of delinquent loans.â⬠(Saudi Arabian Monetary Agency, 2004, p. 5-6) IV. Improvement of Banking Services Banking and financial services were improved during the early decade of the 1980s by technological advances and SAMA had acknowledged a decade earlier that there was not only a potential but as well as need to ââ¬Å"enhance and strengthen the Saudi financial markets through greater investment in modern technology. It is reported that the primary objectives of this strategy were: (1) elimination of duplication of efforts and waste; and (2) development of a national infrastructure. (Saudi Arabian Monetary Agency, 2004, p. 7) Technology enhanced business services introduced included: (1) automated Cheque Clearing System (1986); (2) linking of Saudi Arabia with the SWIFT payment network; (3) introduction of a national Automated Teller Machine System enabling customers to access accounts from any machine in Saudi Arabia and from the major financial markets; (4) introduction of debit, credit and charge cards; and (5) introduction of Point-of-Sale terminals that link customers, traders and banks. (Saudi Arabian Monetary Agency, 2004, p.7) International Islamic Financial Institutions It is reported that International Islamic Financial Institutions are reported in the work of Memon (2007) entitled ââ¬Å"Islamic Banking: Present and Future Challengesâ⬠to be making provision of ââ¬Å"a wide range of services in accordance with the basic principles of Shariah. The products are reported to include: (1) Mudaraba; (2) Murabaha; (3) Musharaka; (4) Ijarah; (5) Isstina; and (6) Salam. (Memon, 2007, p.4) Conventional banks are reported to operate under the concept ââ¬Å"of lender-borrower relationship where interest is considered as the rental income on capital. The depositors are assumed to be capital providers.â⬠(Memon, 2007, p.4) Bank customers are reported to be divided into three broad categories as follows: (1) religiously motivated customers; (2) high profit customers; and (3) customers who are religiously motivated but also expect returns at least similar to conventional banks. (Memon, 2007, p.6) It is reported as follows in regards to the Islamic ec onomic system: ââ¬Å"Islamic economics is a system, which not only fulfils our moral, ethical, and religious obligations but also demonstrates to be economically feasible and financially rewarding. Islamic banking is based on asset-based transactions for the purpose of income generation, and prohibits financing in all forms of economic activities, which are normally and/or socially injurious to the society.â⬠(Memon, 2007, p.6) Additionally stated is that the Islamic field of Banking operations ââ¬Å"is unlimited. It is under continuous process of evolving and Islamic financial modes instruments have been developed to cover nearly all kinds of businesses including consumer financing, project financing, house financing, working capital financing, import and export financing, venture capital, etc.â⬠(Memon, 2007, p.6) A survey conducted in the United States indicates that U.S. banker perception of Islamic Banking includes that 10 out of 20 Islamic Banking practices are vie wed as acceptable. Those ten include: (1) investment accounts; (2) transfer of funds; (3) cost plus finance; (4) profit and loss; (5) sharing, (6) trust financing, (7) leasing, (8) lease purchase, (9) letters of guarantee, and (10) flexible investment of deposit and role as trustees. (Memon, 2007, p.8) VI. Service Quality in Saudi Arabian Banks The work of Al-Fawzan (2005) entitled ââ¬Å"Assessing Service Quality in a Saudi Bankâ⬠states that service quality is defined as ââ¬Å"the degree of alignment between customersââ¬â¢ expectations and their perceptions of the service received.â⬠(Al-Fawzan, 2005, p.1) Al-Fawzan (2005) states that the move to ââ¬Å"â⬠¦managed service has increased demands for outcome-based accountability, cost containment, and attention to customer-focused quality in order to remain competitive in a rapidly changing environment. This dual focus on driving down costs while increasing quality has intensified pressures to understand, measure, and manage quality from a customer perspective.â⬠(p.101) While banking systems are stated to provide services that are the same they are differentiated by the quality of services provided. In addition, todayââ¬â¢s customers are ââ¬Å"â⬠¦more aware of the alternatives and their expectations of service have increased. Service quality c an, therefore, be used as a strategic tool to build a distinctive advantage over competitors. Banks are striving for zero defection and retaining every customer that the company can profitably serve in order to achieve service excellence.â⬠(Al-Fawzan, 2005) Zero defections makes a requirement of ongoing efforts for improving service quality. It is reported that while quality ââ¬Å"can not be improved unless it is measured, it can be defined from several perspectives, e.g., the ability to satisfy the needs and expectations of the customer, or the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.â⬠(Al-Fawzan, 2005) There is a growing acknowledgement of quality importance in banking services although ââ¬Å"its conceptualization and empirical assessment have remained limited.â⬠(Al-Fawzan, 2005) Al-Fawzan (2005) reports that the ââ¬Å"central tenet of the quality paradigm is the importance of understand ing and utilizing customer data to drive operational and strategic decisions, defining quality from the outside-in based on customer information is critical. This shift in defining quality often necessitates a fundamental change in the way professionals, managers, staff, and policy makers think about and identify those who ââ¬Å"buyâ⬠or ââ¬Å"useâ⬠products and service.â⬠(Al-Fawzan, 2005) Those who use banking services are not generally refers to as ââ¬Ëcustomersââ¬â¢ but instead are referred to as ââ¬Ëclientâ⬠suggesting ââ¬Å"â⬠¦a passive voice in the service delivery process, which is reflected by professionals in the field who question the credibility of client evaluation of services. On the other hand, customer carries an image of an active participant with more input in determining choices and decisions. Clients of human service organizations who follow directions from professionals and make few demands on the system are labeled as ââ¬Å"cooperative.â⬠In contrast, customers in the business sector who are loyal to the service, interact with the staff, and are willing to show their preferences are viewed as ââ¬Å"desirable customer.â⬠(Al-Fawzan, 2005) Al-Fawzan states that customers have difficulty in the articulation of ââ¬Å"banking service qualityâ⬠therefore ââ¬Å"the recipient of the service can only really assess it, t hereby making its measurement more subjective than exact. Hence, the measurement of banking service quality has to be based on perceived quality rather than objective quality because services are intangible, heterogeneous and their consumption and production occur simultaneously.â⬠(2005) It is reported that service quality ââ¬Å"â⬠¦ is a measure of how well the service level matches customersââ¬â¢ expectations.â⬠(Al-Fawzan, 2005) It is reported that Parasuraman et al. ââ¬Å"â⬠¦defined service quality as perceived by customers and items from a comparison on their expectations of the services they will receive with their perceptions of the performance of the service provider.â⬠(Al-Fawzan, 2005) The study reported by Al-Fawzan (2005) summarizes the results stated the following findings: (1) the most important dimension determined by Saudi Bank customers is that of ââ¬Ëassurance dimensionââ¬â¢; (2) a service gap exists in service quality provided b y Saudi Banks with the most notable gap being the accessibility dimension; (3) Saudi Bank customers, on average, rated Saudi Banks service quality to be overall good; (4) the expectations of Saudi Banks by customers are ââ¬Å"highest in reliability dimension; (5) 67.8% of SB customers rated the overall service quality as good and very good; (5) SB employees dress nicely and they are polite when talking to customers; (6) SB has exceeded customersââ¬â¢ expectations in performing the service right from the beginning and in instilling the confidence in customers that their transactions are complete and safe.â⬠(Al-Fawzan, 2005) The work of Sohail and Shaikh (2008) entitled ââ¬Å"Internet Banking and Quality of Service: Perspectives from a Developing Nation in the Middle Eastâ⬠reports a study that had as its objective the measurement of the quality of service from the perspective of the customer on internet banking in Saudi Arabia. The study was conducted via a questionnaire survey and an extensive review of literature. Findings in the study report that upon the basis of a factor analysis three factors were found to influence the evaluation of quality of internet banking services by users. Those three factors identified are stated to include: (1) efficiency and security; (2) fulfillment; and (3) responsiveness. (Sohail and Shaikh, 2008) In 2010 Jasimuddin reported in the work entitled ââ¬Å"Saudi Arabian Banks on the Webâ⬠reports that commercial transactions via the Internet began in 1995 and that online banking is an application with much promise. However, while many banks in developed countri es have made provision of banking services via the Internet, Saudi Arabia is ââ¬Å"lagging behind.â⬠(Jasimuddin, 2010, p.1) The environment in the Kingdom of Saudi Arabiaââ¬â¢s environment is very conducive to Internet banking service provision. Jasimuddin reports that as of 2000 there were 11 banks and 1201 branches operating in Saudi Arabia. As of the middle of 2000, there are 11 banks with 1201 branches operating across Saudi Arabia. Eight banks are reported to have established a web site presence which is a rate of 73% of banks with a web site presence although only two of these offer Internet Banking Services. When the Saudi banks web sites are compared there is not major difference noted in the content of the bank web sites. The contents of the websites are stated to be inclusive of information about the bank, the addresses of branches and ATMs, phone and fax numbers, press releases, newsletters, news about the site and welcome letters, hot links, job opportunities, publications, contact and email, feedback, sitemap, site search, online forms and so forth. (Jasimuddin, 2010, paraphrased) Practically all of the banks provide information relating to customer services that ââ¬Å"incorporate financial market, retail and corporate banking, investment treasury service, telephone and PC banking.â⬠(Jasimuddin, 2010) I t is reported that online banking in Saudi Arabia is still a ââ¬Å"very marginal activityâ⬠and that internet is presently being used by Saudi banks primarily for ââ¬Å"brand awareness and promotion.â⬠(Jasimuddin, 2010) Saudi banks will be driven by ââ¬Å"the dynamic and imperatives of e-financeâ⬠¦to build web site and to start Internet banking.â⬠(Jasimuddin, 2010) In other words, since this is a banking service that is increasingly familiar customers will be requesting these services from banks in the future in Saudi Arabia. VII. Technology Use in Banking Service Provision It was reported in 2007 that the National Commercial Bank of Saudi Arabia was established in Saudi Arabia prior to any other banks being established. This bank has 300 branches throughout the Kingdom of Saudi Arabia with some branches stated to be ââ¬Å"dedicated exclusively to Islamic Banking Services. The National Commercial bank reports having implemented use of a digital signage system which is reported to make provision of a ââ¬Å"better platform for NCB to better communicate with its employees, educating them about the banks products and services and enhancing the service they provide to their customers.â⬠(Jasimuddin, 2010) Summary of Literature Reviewed It is clear that banks in Saudi Arabia are faced with a diverse customer-base and this makes a requirement of diversification of banking services offered by banks in the Kingdom. While internet banking services provision is somewhat behind the development in the rest of the world, it is certain that Saudi Arabian banking customers will clearly see the benefits to Internet banking and that the push will soon be on for provision of this banking service by Saudi Arabian banks. Internet banking as well as other technological advanced service possibilities are presently being explored by Saudi Arabian banks including such technologies as a digital signage system among others. While the banking sector is quite developed in the Kingdom of Saudi Arabia there does appear to be a general mistrust of Internet banking technology and not just on the part of customers but in the view of the banking industry in Saudi Arabia as well. Recommendations Arising from this study is a recommendation for research to be conducted examining the quality of banking service provision by banks in the Kingdom of Saudi Arabia with a focus on technology use. References Memon, N.A. (2007) Islamic Banking: Present and Future Challenges. Journal of Management and Social Sciences. Vol. 3, No. 1, (Spring 2007) 01-10. Institute of Business and Technology (BIZTEK). Retrieved from: http://www.biztek.edu.pk/downloads/research/jmss_v3_n1/1-islamic%20banking.pdf A Case Study On Globalization and the Role of Institution Building in the Financial Sector Saudi Arabian Monetary Agency. February 2004. Retrieved from: http://www.sama.gov.sa/sites/samaen/OtherReportsLib/SK521-04(CaseStudyonGlobalization-RoleofInstitutionBuildinginSaudiArabia-Final)Dr.Shaukat.pdf Al-Fawzan, MA (2005) Assessing Service Quality in a Saudi Bank. J. King Saud Univ., Vol. 18, Eng. Sci. (1), pp. 101-115, Riyadh (1426H./2005). Sohail, M.S. and Shaikh, N.M. (2008) Internet banking and quality of service: Perspectives from a developing nation in the Middle East. ââ¬Å", Online Information Review, Vol. 32 Iss: 1, pp.58 ââ¬â 72 Jasimuddin, Sajjad M. (2010) Saudi Arabianu Banks on the Web. Array Development. Retrieved from: http://www.tenso.fr/emarketing/wp-content/uploads/2010/05/Aper%C3%A7u-de-%C2%AB%C2%A0Saudi-Arabian-Banks-on-the-Web%C2%A0%C2%BB.pdf Banking services in saudi arabia research proposal Banking problems in the late 1950s decade resulted in regulatory framework being strengthened in Saudi Arabia during the middle 1960s decade in which broad supervisory capacity was given to SAMA in a legal environment that upheld the concept of a Universal Banking Model allowing banks to make provision of a wide range of financial services ââ¬Å"including banking, investments, securities, etc. through their branches.â⬠(Saudi Arabian Monetary Agency, 2004, p.3) There were 12 operating banks by 1979 only three of which, were non-Saudi banks and branches had doubled by that year to 140. II. Lending Institutions in Saudi Arabia Five major lending institutions were introduced in the decade of the 1970s: (1) Saudi Credit Bank; (2) Saudi Agricultural Bank; (3) Public Investment Fund; (4) Saudi Development Fund; and (5) the Real Estate Fund. (Saudi Arabian Monetary Agency, 2004, p.3) Restructuring was accomplished arising from encouragement by the Saudi Government and by 1975 there was a reported ââ¬Å"10 international bankâ⬠â⬠¦including ââ¬Å"29 branches present.â⬠(Saudi Arabian Monetary Agency, 2004, p.3) There was a rise and fall in the economy and SAMA faced a critical challenge for supervision in 1982 ââ¬Å"when irregularities appeared in Saudi Cairo Bankââ¬â¢s operations. Two senior managers were involved in unauthorized trading in bullion during the 1979-81 period, and had concealed accumulated losses that exceeded the Bankââ¬â¢s share capital.â⬠(Saudi Arabian Monetary Agency, 2004, p.3) It is reported that SAMA required the Bank to issue new shares and double its capital i n 1986. SAMA arranged this increase to be taken up entirely by the Public Investment Fund (PIF). The Bank also benefited from ââ¬Å"low-costâ⬠deposits from the Public Investment Fund. These measures helped the Bank with liquidity and rescued it back to a healthy position.â⬠(Saudi Arabian Monetary Agency, 2004, p. 4-5 III. Regulatory Framework of Banking System in Saudi Arabia SAMA in collaboration with Saudi Arabia Ministry of Finance ensured the financial systemââ¬â¢s stability and assisted banks in clearing the hurdles of economic downturn. Included in this collaborative initiative were the following actions: (1) Banks were required to seek SAMAââ¬â¢s approval prior to announcing their dividends. The Banking Control Law required all banks to build their statutory reserves equal to their share capital. SAMA further encouraged Saudi banks to build additional reserves to strengthen their capital base. (2) Most foreign shareholders in Saudi banks enjoyed a tax holiday for the first five years of their ownership. To encourage retention of profits, the tax holiday was extended in most cases by another 5 years after which a deferred tax scheme was permitted; (3) In 1986, SAMA obtained a ruling from the Tax Department that permitted the tax deduction of loan loss provisions on an accrual basis. This encouraged banks to increase their loan loss provisions for doubtful accounts; (4) To encourage Saudi banks to increase their inter-bank dealings and to support the development of a riyal inter-bank market, a tax ruling was obtained which exempted foreign banks from withholding taxes when carrying out inter-bank transactions with Saudi banks; (5) Corporate Governance. SAMA recognized the need to encourage banks to take strong steps to improve their risk management and control procedures. Consequently, it took major initiatives in the area of corporate governance. Firstly, it required all banks to develop and strengthen their internal audit departments, and secondly it issued minimum internal control guidelines. In addition, SAMA issued accounting standards for Commercial Banks in Saudi Arabia which were in line with International Accounting Standards; (6) Creation of Banking Disputes Committee. In 1987, Saudi authorities established a Banking Dispute Committee by the order of the Council of Ministers. The creation of this Committee a s the only relevant quasicourt to handle dispute between banks and their customers significantly strengthened the legal system. By law, all banking disputes had to be referred to this Committee and the rulings of this Committee were given the same enforcement support as decisions from any other court; (7) Exchange of Information on Large Borrowers and on Delinquent Loans. In the early 1980ââ¬â¢s, SAMA established a credit information service that provided information to Saudi banks on all large exposures of the Banking System. This enabled banks to better assess the credit position and risk of big borrowers. Also in 1986, SAMA permitted banks to exchange information on delinquent borrowers as a means of applying collective pressure on them. These measures have proved quite effective in resolving problems of delinquent loans.â⬠(Saudi Arabian Monetary Agency, 2004, p. 5-6) IV. Improvement of Banking Services Banking and financial services were improved during the early decade of the 1980s by technological advances and SAMA had acknowledged a decade earlier that there was not only a potential but as well as need to ââ¬Å"enhance and strengthen the Saudi financial markets through greater investment in modern technology. It is reported that the primary objectives of this strategy were: (1) elimination of duplication of efforts and waste; and (2) development of a national infrastructure. (Saudi Arabian Monetary Agency, 2004, p. 7) Technology enhanced business services introduced included: (1) automated Cheque Clearing System (1986); (2) linking of Saudi Arabia with the SWIFT payment network; (3) introduction of a national Automated Teller Machine System enabling customers to access accounts from any machine in Saudi Arabia and from the major financial markets; (4) introduction of debit, credit and charge cards; and (5) introduction of Point-of-Sale terminals that link customers, traders and banks. (Saudi Arabian Monetary Agency, 2004, p.7) International Islamic Financial Institutions It is reported that International Islamic Financial Institutions are reported in the work of Memon (2007) entitled ââ¬Å"Islamic Banking: Present and Future Challengesâ⬠to be making provision of ââ¬Å"a wide range of services in accordance with the basic principles of Shariah. The products are reported to include: (1) Mudaraba; (2) Murabaha; (3) Musharaka; (4) Ijarah; (5) Isstina; and (6) Salam. (Memon, 2007, p.4) Conventional banks are reported to operate under the concept ââ¬Å"of lender-borrower relationship where interest is considered as the rental income on capital. The depositors are assumed to be capital providers.â⬠(Memon, 2007, p.4) Bank customers are reported to be divided into three broad categories as follows: (1) religiously motivated customers; (2) high profit customers; and (3) customers who are religiously motivated but also expect returns at least similar to conventional banks. (Memon, 2007, p.6) It is reported as follows in regards to the Islamic ec onomic system: ââ¬Å"Islamic economics is a system, which not only fulfils our moral, ethical, and religious obligations but also demonstrates to be economically feasible and financially rewarding. Islamic banking is based on asset-based transactions for the purpose of income generation, and prohibits financing in all forms of economic activities, which are normally and/or socially injurious to the society.â⬠(Memon, 2007, p.6) Additionally stated is that the Islamic field of Banking operations ââ¬Å"is unlimited. It is under continuous process of evolving and Islamic financial modes instruments have been developed to cover nearly all kinds of businesses including consumer financing, project financing, house financing, working capital financing, import and export financing, venture capital, etc.â⬠(Memon, 2007, p.6) A survey conducted in the United States indicates that U.S. banker perception of Islamic Banking includes that 10 out of 20 Islamic Banking practices are vie wed as acceptable. Those ten include: (1) investment accounts; (2) transfer of funds; (3) cost plus finance; (4) profit and loss; (5) sharing, (6) trust financing, (7) leasing, (8) lease purchase, (9) letters of guarantee, and (10) flexible investment of deposit and role as trustees. (Memon, 2007, p.8) VI. Service Quality in Saudi Arabian Banks The work of Al-Fawzan (2005) entitled ââ¬Å"Assessing Service Quality in a Saudi Bankâ⬠states that service quality is defined as ââ¬Å"the degree of alignment between customersââ¬â¢ expectations and their perceptions of the service received.â⬠(Al-Fawzan, 2005, p.1) Al-Fawzan (2005) states that the move to ââ¬Å"â⬠¦managed service has increased demands for outcome-based accountability, cost containment, and attention to customer-focused quality in order to remain competitive in a rapidly changing environment. This dual focus on driving down costs while increasing quality has intensified pressures to understand, measure, and manage quality from a customer perspective.â⬠(p.101) While banking systems are stated to provide services that are the same they are differentiated by the quality of services provided. In addition, todayââ¬â¢s customers are ââ¬Å"â⬠¦more aware of the alternatives and their expectations of service have increased. Service quality c an, therefore, be used as a strategic tool to build a distinctive advantage over competitors. Banks are striving for zero defection and retaining every customer that the company can profitably serve in order to achieve service excellence.â⬠(Al-Fawzan, 2005) Zero defections makes a requirement of ongoing efforts for improving service quality. It is reported that while quality ââ¬Å"can not be improved unless it is measured, it can be defined from several perspectives, e.g., the ability to satisfy the needs and expectations of the customer, or the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.â⬠(Al-Fawzan, 2005) There is a growing acknowledgement of quality importance in banking services although ââ¬Å"its conceptualization and empirical assessment have remained limited.â⬠(Al-Fawzan, 2005) Al-Fawzan (2005) reports that the ââ¬Å"central tenet of the quality paradigm is the importance of understand ing and utilizing customer data to drive operational and strategic decisions, defining quality from the outside-in based on customer information is critical. This shift in defining quality often necessitates a fundamental change in the way professionals, managers, staff, and policy makers think about and identify those who ââ¬Å"buyâ⬠or ââ¬Å"useâ⬠products and service.â⬠(Al-Fawzan, 2005) Those who use banking services are not generally refers to as ââ¬Ëcustomersââ¬â¢ but instead are referred to as ââ¬Ëclientâ⬠suggesting ââ¬Å"â⬠¦a passive voice in the service delivery process, which is reflected by professionals in the field who question the credibility of client evaluation of services. On the other hand, customer carries an image of an active participant with more input in determining choices and decisions. Clients of human service organizations who follow directions from professionals and make few demands on the system are labeled as ââ¬Å"cooperative.â⬠In contrast, customers in the business sector who are loyal to the service, interact with the staff, and are willing to show their preferences are viewed as ââ¬Å"desirable customer.â⬠(Al-Fawzan, 2005) Al-Fawzan states that customers have difficulty in the articulation of ââ¬Å"banking service qualityâ⬠therefore ââ¬Å"the recipient of the service can only really assess it, t hereby making its measurement more subjective than exact. Hence, the measurement of banking service quality has to be based on perceived quality rather than objective quality because services are intangible, heterogeneous and their consumption and production occur simultaneously.â⬠(2005) It is reported that service quality ââ¬Å"â⬠¦ is a measure of how well the service level matches customersââ¬â¢ expectations.â⬠(Al-Fawzan, 2005) It is reported that Parasuraman et al. ââ¬Å"â⬠¦defined service quality as perceived by customers and items from a comparison on their expectations of the services they will receive with their perceptions of the performance of the service provider.â⬠(Al-Fawzan, 2005) The study reported by Al-Fawzan (2005) summarizes the results stated the following findings: (1) the most important dimension determined by Saudi Bank customers is that of ââ¬Ëassurance dimensionââ¬â¢; (2) a service gap exists in service quality provided b y Saudi Banks with the most notable gap being the accessibility dimension; (3) Saudi Bank customers, on average, rated Saudi Banks service quality to be overall good; (4) the expectations of Saudi Banks by customers are ââ¬Å"highest in reliability dimension; (5) 67.8% of SB customers rated the overall service quality as good and very good; (5) SB employees dress nicely and they are polite when talking to customers; (6) SB has exceeded customersââ¬â¢ expectations in performing the service right from the beginning and in instilling the confidence in customers that their transactions are complete and safe.â⬠(Al-Fawzan, 2005) The work of Sohail and Shaikh (2008) entitled ââ¬Å"Internet Banking and Quality of Service: Perspectives from a Developing Nation in the Middle Eastâ⬠reports a study that had as its objective the measurement of the quality of service from the perspective of the customer on internet banking in Saudi Arabia. The study was conducted via a questionnaire survey and an extensive review of literature. Findings in the study report that upon the basis of a factor analysis three factors were found to influence the evaluation of quality of internet banking services by users. Those three factors identified are stated to include: (1) efficiency and security; (2) fulfillment; and (3) responsiveness. (Sohail and Shaikh, 2008) In 2010 Jasimuddin reported in the work entitled ââ¬Å"Saudi Arabian Banks on the Webâ⬠reports that commercial transactions via the Internet began in 1995 and that online banking is an application with much promise. However, while many banks in developed countri es have made provision of banking services via the Internet, Saudi Arabia is ââ¬Å"lagging behind.â⬠(Jasimuddin, 2010, p.1) The environment in the Kingdom of Saudi Arabiaââ¬â¢s environment is very conducive to Internet banking service provision. Jasimuddin reports that as of 2000 there were 11 banks and 1201 branches operating in Saudi Arabia. As of the middle of 2000, there are 11 banks with 1201 branches operating across Saudi Arabia. Eight banks are reported to have established a web site presence which is a rate of 73% of banks with a web site presence although only two of these offer Internet Banking Services. When the Saudi banks web sites are compared there is not major difference noted in the content of the bank web sites. The contents of the websites are stated to be inclusive of information about the bank, the addresses of branches and ATMs, phone and fax numbers, press releases, newsletters, news about the site and welcome letters, hot links, job opportunities, publications, contact and email, feedback, sitemap, site search, online forms and so forth. (Jasimuddin, 2010, paraphrased) Practically all of the banks provide information relating to customer services that ââ¬Å"incorporate financial market, retail and corporate banking, investment treasury service, telephone and PC banking.â⬠(Jasimuddin, 2010) I t is reported that online banking in Saudi Arabia is still a ââ¬Å"very marginal activityâ⬠and that internet is presently being used by Saudi banks primarily for ââ¬Å"brand awareness and promotion.â⬠(Jasimuddin, 2010) Saudi banks will be driven by ââ¬Å"the dynamic and imperatives of e-financeâ⬠¦to build web site and to start Internet banking.â⬠(Jasimuddin, 2010) In other words, since this is a banking service that is increasingly familiar customers will be requesting these services from banks in the future in Saudi Arabia. VII. Technology Use in Banking Service Provision It was reported in 2007 that the National Commercial Bank of Saudi Arabia was established in Saudi Arabia prior to any other banks being established. This bank has 300 branches throughout the Kingdom of Saudi Arabia with some branches stated to be ââ¬Å"dedicated exclusively to Islamic Banking Services. The National Commercial bank reports having implemented use of a digital signage system which is reported to make provision of a ââ¬Å"better platform for NCB to better communicate with its employees, educating them about the banks products and services and enhancing the service they provide to their customers.â⬠(Jasimuddin, 2010) Summary of Literature Reviewed It is clear that banks in Saudi Arabia are faced with a diverse customer-base and this makes a requirement of diversification of banking services offered by banks in the Kingdom. While internet banking services provision is somewhat behind the development in the rest of the world, it is certain that Saudi Arabian banking customers will clearly see the benefits to Internet banking and that the push will soon be on for provision of this banking service by Saudi Arabian banks. Internet banking as well as other technological advanced service possibilities are presently being explored by Saudi Arabian banks including such technologies as a digital signage system among others. While the banking sector is quite developed in the Kingdom of Saudi Arabia there does appear to be a general mistrust of Internet banking technology and not just on the part of customers but in the view of the banking industry in Saudi Arabia as well. Recommendations Arising from this study is a recommendation for research to be conducted examining the quality of banking service provision by banks in the Kingdom of Saudi Arabia with a focus on technology use. References Memon, N.A. (2007) Islamic Banking: Present and Future Challenges. Journal of Management and Social Sciences. Vol. 3, No. 1, (Spring 2007) 01-10. Institute of Business and Technology (BIZTEK). Retrieved from: http://www.biztek.edu.pk/downloads/research/jmss_v3_n1/1-islamic%20banking.pdf A Case Study On Globalization and the Role of Institution Building in the Financial Sector Saudi Arabian Monetary Agency. February 2004. Retrieved from: http://www.sama.gov.sa/sites/samaen/OtherReportsLib/SK521-04(CaseStudyonGlobalization-RoleofInstitutionBuildinginSaudiArabia-Final)Dr.Shaukat.pdf Al-Fawzan, MA (2005) Assessing Service Quality in a Saudi Bank. J. King Saud Univ., Vol. 18, Eng. Sci. (1), pp. 101-115, Riyadh (1426H./2005). Sohail, M.S. and Shaikh, N.M. (2008) Internet banking and quality of service: Perspectives from a developing nation in the Middle East. ââ¬Å", Online Information Review, Vol. 32 Iss: 1, pp.58 ââ¬â 72 Jasimuddin, Sajjad M. (2010) Saudi Arabianu Banks on the Web. Array Development. Retrieved from: http://www.tenso.fr/emarketing/wp-content/uploads/2010/05/Aper%C3%A7u-de-%C2%AB%C2%A0Saudi-Arabian-Banks-on-the-Web%C2%A0%C2%BB.pdf
Tuesday, October 8, 2019
Renaissance Essay Example | Topics and Well Written Essays - 1000 words
Renaissance - Essay Example His history reveals those factors which played a major role in the lives of Florentines as they stood on the threshold of the Renaissance. The Chronicle of Giovanni Villani demonstrates that Florence exemplified Renaissance Italy with its emphasis on commerce and the advancement of artistic creativity and was greatly affected by the devastation caused by the plague. Villaniââ¬â¢s account of Florence as a thriving commercial center demonstrates that it was this economic prosperity which was one of the driving factors of the Renaissance in Italy. As typical of Renaissance Italian city-states, Florence is a flourishing center of commerce and an integral part of the trade network with the Eastern Empire. As fitting in any description of a commercial center, Villani holds ââ¬Å"the income and expenditure of the commune of Florence in this periodâ⬠to be one of the ââ¬Å"great features of our cityâ⬠(41). He goes on to give a detailed account of the income generated by the c ityââ¬â¢s manufacturing guilds, which are obviously the power houses of Florenceââ¬â¢s economy and the foundation of its wealth and power. Villani demonstrates the dominance of the cityââ¬â¢s largest industry, the woolen cloth makers by asserting that their workshops ââ¬Å"were 200 or more, and they made from 70,000 to 80,000 pieces of cloth which were worth more than 1,200,000 gold florins --- and more than 30,000 persons lived by itâ⬠(42). In addition to the manufacture of cloth, the importers and sellers of Transapline cloth ââ¬Å"imported yearly more than 10,000 pieces of cloth, worth 300,000 gold florinsâ⬠(42). Villani glosses over the noble magnates and knights and gives the greater importance to the merchants, mercers, bankers, bakers, stone and carpentry masters and ââ¬Å"many other masters in many craftsâ⬠(42) who make up the guilds. This supports our knowledge of Renaissance Florence, in which the members of a craft or merchant organization fo rmed the commune which wielded authority over the political and economic affairs of the city. Villani confirms the erosion of the power of the traditional landed aristocracy in the Italian Renaissance, saying, ââ¬Å"but from the time that the people began to rule, the magnates no longer had the status and authority enjoyed earlierâ⬠(41). Villani makes it clear that it is the members of the manufacturing guilds and professionals who are at the top of the social hierarchy. Renaissance Florenceââ¬â¢s dominant position in the trade network is supported by Villaniââ¬â¢s account of the cityââ¬â¢s ability to meet the famine. Unlike other towns which ejected their beggars at this time of want, ââ¬Å"the commune of Florence --- received and provided for a large fraction of the poor mendicants of all Tuscanyâ⬠(39). The commune arranges for grain to be bought from Sicily and the regions surrounding the city (Romagna and Arezzo), to be transported at great expense and use d to feed all the citizens. Villani pays tribute to Florenceââ¬â¢s economic power by asserting that ââ¬Å"in mitigation of this famine the commune of Florence spent in those two years more than sixty thousand golden florinsâ⬠(39). Villaniââ¬â¢s chronicle bears testimony to economic power and trade being the main cause for Florenceââ¬â¢
Monday, October 7, 2019
Scaling the Height of Patriarchy. Tambu in the Novel Nervous Research Paper
Scaling the Height of Patriarchy. Tambu in the Novel Nervous Conditions Faat Kine in Kine and Marcia in Dancehall Queen - Research Paper Example Women of Africa and the African diaspora have been through many challenges that include biased cultural practices, gender discrimination, sexism, racism, economic dependency, among others. Their problems always seem to stem from the fact that they are women. This research aims at exploring the condition of Women of Africa and the Africa diaspora and address some of the challenges that these women face and how they managed to pull through. The research focuses on three women: Tambu from Zimbabwe in the Novel Nervous Conditions (1988), Faat Kine from Senegal in the film Kine (1999) and Marcia in the film Dancehall Queen (1997). The research traces their lives and challenges that they have gone through as women and how their determination enabled them to overcome these challenges in a male dominated society. I will use literary and historical texts, articles, journals, critical essays, books/book chapters, newspapers, interviews, films, and news reports to show that although women have been oppressed based on their gender, some of them did not relent. Through the exploration of the struggles and achievements of these women, my research will address the growing concern about the role of women in social, political and economic spheres and greatly contribute to the campaign of empowering women.
Sunday, October 6, 2019
Law Essay Example | Topics and Well Written Essays - 1000 words - 4
Law - Essay Example Police involvement is seen as necessary in cases of murder, child abuse and obvious injustice, but in terms of everyday activities, youth perceive that police do not take the time to properly assess the situation before jumping to a conclusion and that they should be walking the streets more rather than driving around in cars. The research suggests stories among young people regarding what good policing might be are rare while stories regarding what bad policing is are very common. Both recognize communication might be an answer to improving the relationship, but little opportunities are forthcoming. Book 2 ââ¬â Arlacchi, P. (1998) ââ¬ËSome Observations on illegal Marketsââ¬â¢ in Ruggiero, V. South, N. and Taylor, L. The New European Criminology. Crime and Social Order in Europe (London/New York: Routledge), pp 203- 215 Laws defining illegal products and services began to be developed as a reaction to the slave and opium trades in the 18th century. With the introduction of these laws, there has been increased activity in illegal markets as profit rates for these items have jumped. Illegal markets share many of the same attributes with legal markets and consists of two main components: the competitive sector and the oligopolistic sector who has the ability to combine economic, political and military resources. Where illegal markets differ is in the frequent presence of multifaceted organizational entities, high transaction costs that foster invisible exchange networks and the absence of a formal apparatus that works to ensure transactions are handled smoothly. This activity depends on available capital, violence and inaction on the part of enforcing agencies. These criminal networks are hidden in commercial diasporas, communication links created by extensive migration and power networks. Corruption becomes possible when an agent, a principal and a third party whose gains and losses depend upon the agent come together.
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